Product Operations Associate
Remote
Development
About the Company
Adalat AI builds the AI infrastructure that powers India’s courts and, ultimately, judicial systems across the Global South. Our speech-to-text and reasoning models already run in ~3,000 courtrooms. High-quality, court-admissible legal data is the fuel for those models; the LDI vertical is how we produce it at scale.
Role Overview
We’re looking for a Product Operations Associate to sit at the intersection of product, operations, and customer success. This role is designed for someone early in their career (<2 years of experience) who is curious, resourceful, and excited to work for a social mission.
You’ll act as the first line of analysis and support between our prestigious external partners—including members of the judiciary such as Chief Justices and Judges - and our internal product/engineering teams. The role requires sharp operational execution, excellent communication skills, and the ability to handle sensitive interactions with utmost professionalism.
This is a high-ownership role where you’ll build a strong learning curve across product, technical systems, and customer-facing workflows, while contributing to both operational excellence and product reliability.
Key Responsibilities
Act as the support layer between our partnerships team and technical teams.
Draft, review, and manage sensitive email communications with high-profile stakeholders (Judges, Chief Justices, legal experts).
Triage and categorise issues (product misunderstanding, user education, or technical bug).
Use tools like Sentry, Mixpanel, and Linear to review replays, analyse events, and manage tickets.
Perform first-level RCA checks to reduce load on engineering.
Manage and prioritise support tickets within the product ops function.
Assist with onboarding external consultants (e.g., language experts) and coordinate workflows.
Collaborate closely with product managers, engineers, and operations leads to improve processes and product usability.
Continuously self-learn and deepen your understanding of technical systems and AI-driven product workflows.
Qualifications
0–2 years of experience in product operations, customer success, or related fields.
Strong analytical and observational skills -able to quickly spot issues and patterns.
Excellent written communication skills with the ability to draft clear, respectful, and professional emails for a judiciary audience.
Comfort using product/analytics tools (Mixpanel, Sentry, ticketing tools).
Curiosity and self-learning ability to pick up new systems and workflows independently.
Strong interpersonal skills, compassion and comfort working across both technical and high-profile external teams.
Nice to Have
Exposure to AI-first products or SaaS environments.
Prior experience in client-facing roles with senior or high-stakes stakeholders.
Familiarity with lightweight technical debugging or QA workflows.
Experience working with consultants, freelancers, or cross-functional vendors.
Benefits and Perks
WFH with flexible work hours.
Unlimited PTO.
Contacts within the Harvard / MIT/ Oxford ecosystem.
Autonomy and Ownership
Smart, Humble and Friendly peers
Generous vacation
Maternity and Paternity leaves
Learning & Development resources
Know more about Adalat AI
Join Our Team
Send your resume and a short note on a cross collaboration problem you’ve solved to careers@adalat.ai with subject line “Product Operations Associate | [Your name].”