Legal Operations [Internship]

About the Company

Adalat AI is building an end-to-end justice tech stack that automates manual and clerical pain points in courtrooms, giving judges back time to focus on what matters most: decision-making and delivering justice. Our solutions - from AI-powered transcription in Indian languages to case-flow management and document navigation - are now deployed across 9 states, covering nearly 20% of India’s judiciary. Backed by leading technology companies and funders, and incubated at MIT and Oxford, Adalat AI is working to eliminate judicial delays and expand access to timely justice. Founded by a team with backgrounds in law, technology, and economics from Harvard, Oxford, MIT, and IIIT Hyderabad, we are scaling rapidly across India and the Global South.

Role Overview

We're seeking a detail-oriented Legal Operations Intern to join Adarat AI's mission-driven team. This role offers hands-on experience in managing user queries for our legal technology platform, troubleshooting issues, and collaborating with cross-functional teams. You'll be the bridge between legal professionals using our platform and our internal teams, ensuring seamless resolution of concerns while developing a deep understanding of operational excellence in the legal tech space.

Key Responsibilities

Monitor and respond to user queries through ticketing systems, emails, and other communication channels
Investigate and troubleshoot platform issues by reviewing user-reported problems and analyzing platform behavior
Coordinate with engineering and product teams by creating and managing oncall tickets for technical issues
Maintain detailed documentation of user issues, resolutions, and platform behaviors
Collaborate with partnerships and customer success teams to ensure comprehensive user support
Track and report on ticket resolution metrics and identify recurring issues or trends
Participate in daily standup meetings to share insights and prioritize critical user concerns
Assist in developing and improving operational processes and workflows

About You

You're someone who finds satisfaction in getting things right. You don't just complete tasks - you understand why they matter. You're naturally curious about how systems work and genuinely care about helping people solve their problems.

When something doesn't make sense, you dig deeper rather than moving on. You take pride in being reliable and accountable, and your friends or colleagues often describe you as thorough and dependable. You're excited about the intersection of technology and social impact, and the idea of supporting legal professionals through better technology resonates with you.

You're comfortable with ambiguity and eager to learn in a fast-paced, mission-driven environment.

Qualifications

Currently pursuing or recently completed a degree in Business, Operations, Computer Science, or related field
Strong attention to detail with the ability to identify patterns and inconsistencies
Excellent written and verbal communication skills
Self-motivated with a high sense of accountability and ownership
Genuine passion for understanding how things work and solving complex problems
Ability to multitask and prioritize in a fast-paced environment
Basic understanding of technical concepts and willingness to learn

Nice to Have:

Experience with ticketing systems (Zendesk, Jira, Freshdesk, or similar)
Familiarity with basic troubleshooting and technical support
Previous internship or customer-facing experience

What You Will Achieve in a Year

Develop expertise in managing 50+ user queries per week with high resolution rates
Build strong troubleshooting skills and understand common platform issues and their root causes
Establish effective collaboration patterns with engineering, product, and partnerships teams
Create and maintain comprehensive documentation that becomes a reference for the team
Gain proficiency in ticketing systems and operational tools
Understand the full lifecycle of user issues from identification to resolution
Contribute to process improvements that enhance team efficiency and user satisfaction