Walk into any district court in India and you will see a familiar scene. Dozens of families standing quietly at the back of the courtroom, confused and anxious, with no idea when their case will be called or what happened in their last hearing. Most leave without understanding a thing.

The information exists, technically. But it is locked behind court websites that are slow, non-intuitive, layered with CAPTCHAs, and overwhelmingly in English. Court orders are written in formal legal jargon that even lawyers struggle to parse. For a Kannada-speaking farmer or a Hindi-speaking daily-wage worker, these documents might as well not exist.

This information asymmetry is not just inconvenient. It is structurally unjust. It leads to missed hearings, unnecessary adjournments, and a deep sense of powerlessness among the people the court system is supposed to protect. Millions of families experience real anxiety navigating a system they cannot understand.

We have spent 18 months building tools that make courts more productive from the inside: transcription, workflow automation, judge productivity dashboards. But productivity gains inside courtrooms ring hollow if citizens outside them still cannot access basic information about their own cases.

The helpline is our answer to that gap. It is our first citizen-facing product, and it is built on a simple conviction: access to justice starts with access to information.